Real Australian Agents. Real Results.

We handle your calls so you can focus on running your business.

Health Connect Group is an Australian-owned call centre company trusted by 100+ businesses nationwide. Looking to outsource call centre operations or need a reliable phone answering service? We handle inbound, outbound, lead generation and customer acquisition, all under one roof.

30+

Years In Business

50+

Agents, 100% Australian, experienced hires

100+

Clients Served nationwide

Where We Started and Why It Matters

We were built by people who had actually worked inside call centres, not just managed them from a distance. We knew what good looked like. We also knew how rarely it happened.

Every business we spoke to kept saying the same things. Offshore agents who didn’t understand the product. Scripts that sounded robotic. Reports that told you nothing useful. 12-month lock-ins with no accountability on the other side.

So we built something different. Started small, focused on two things: agent quality and client transparency. Word spread. Today we work with 100+ businesses across health, insurance, aged care and financial services.

Why Businesses Choose Health Connect Group

100% Australian based agents. No offshore transfers.
Be live within 5 business days of your first consultation
Inbound, outbound, lead generation and acquisition in one place
3-month minimum commitment, then rolling. No long-term lock-in.
Daily call summaries and live monitoring. Full visibility from day one.

What We Do

Whether you need full call centre outsourcing in Australia or targeted support for a single function, we provide call centre solutions that fit your business size, budget and industry.

Why Businesses Trust Us

You’ve reached a point where calls are becoming harder to manage internally. Your team is stretched, opportunities are being missed and hiring more staff isn’t always the right solution.

That’s not how we approach it.

Every agent goes through product training specific to your business before a single call is made. We’re one of the few Australian call centres with genuine health, insurance and aged care experience, so compliance, tone and product knowledge are already built in.

When your customers pick up the phone, they’re not talking to an outsourced team. They’re talking to people trained to represent you exactly the way you would.

Dedicated account manager from day one
Agents with prior industry experience, health, insurance and financial services backgrounds preferred
Custom scripts reviewed and approved by you before go-live
Daily call summaries, live monitoring access and weekly performance reviews
CRM integration with your existing systems
Privacy Act compliant across every campaign

Trusted by Australian Businesses

From health insurers and aged care providers to financial services firms, businesses across Australia rely on us to handle their most important conversations every day.

Up and Running in 5 Days

Discovery Call

30-minute consultation. We learn your business, your customers and what you need from us.

Custom Proposal

Receive a clear, detailed proposal covering services, pricing, KPIs, and timeline within 48 hours.

Agent Training

We train your dedicated team on your product, brand tone and compliance requirements.

Go Live

Calls start. You get daily updates in week one so nothing falls through the cracks.

Weekly Reviews

We optimise weekly. Scripts, call outcomes, conversion rates, all reviewed with you regularly.

Who We Work With

Health Insurance

Aged Care

Healthcare

Financial Services

Energy & Utilities

Telecommunications

Wellness & Allied
Health

Not-for-Profit

What Our Clients Say

Our clients measure us on results. Here’s what they’ve seen since working with us.

“We were losing customers because we couldn’t keep up with inbound calls during peak periods. Health Connect Group stepped in within a week and our abandonment rate dropped from 34% to under 8%.”

— Sarah L., Operations Manager, Health Insurance Provider, Sydney

Sound Familiar?

We hear this from businesses every week.

You’re missing calls during peak hours Your team can’t keep up. Customers are leaving voicemails, hanging up or going straight to a competitor.

Your sales team is burning out on cold calls They’re spending hours dialling and not enough time closing. Lead generation isn’t their job, it shouldn’t have to be.

You’ve tried offshore and it didn’t work Agents who don’t understand your product, customers who complain, compliance gaps that keep you up at night.

You need more customers but don’t know where to start You have a good product. What you need is a structured outbound campaign that actually converts.

You’re losing clients quietly No complaints, no feedback, they just don’t renew. A proactive retention program changes that.

If any of these hit close to home, we should have a conversation.

Ready to Stop Missing Calls?

Whether you need a full call centre outsourcing solution or flexible support during peak periods, we’ll tailor something that fits your business. Get a call centre quote today, 3-month minimum commitment, no offshore handoffs, just a trained Australian team ready to go.

Frequently Asked Questions

What is an outsourced call centre service in Australia?

An outsourced call centre means a specialist provider handles your inbound or outbound calls on your behalf. Health Connect Group manages everything from enquiry calls and bookings to lead generation and customer acquisition campaigns all with trained Australian agents.

Are your agents based in Australia?

Yes, 100%. Every agent we place on your account is based in Australia. We don’t offshore your customer conversations.

How quickly can you get started?

Most clients are live within 5 business days. For urgent requirements, we can often have a basic team operational within 48 hours.

How much does a call centre cost in Australia?

Call centre pricing in Australia varies based on call volumes, hours of coverage and service type. We provide a clear, itemised call centre quote with no hidden fees. Contact us and we’ll have a proposal to you within 48 hours.

Is Health Connect Group suitable as a call centre for small business in Australia?

Yes. We work with businesses of all sizes, from small businesses needing a few hours of inbound call answering per day to national brands running high-volume outbound campaigns. We scale the team, the hours and the scope to suit your budget. You don’t need to be a big company to get a professional phone answering service in Australia.

Do you integrate with our existing CRM or software?

Yes. We integrate with most major platforms, and custom CRM systems. Your account manager handles the technical setup as part of onboarding, no extra cost.

Do you only handle phone calls or do you support email and SMS too?

We’re a voice-first call centre, phone conversations convert best in the health and insurance space. For campaigns that need email or SMS follow-up built in alongside calls, we support that too. Your account manager will recommend the right approach for your goals.

Proudly Serving Australian Businesses

Our head office is in Sunshine Coast, QLD, but as a national call centre company, we work with businesses right across the country. Whether you need to outsource call centre support in a capital city or a regional area, our Australian-based agents are your team, no overseas transfers, ever.