About Health Connect Group
We’re not a faceless outsourcing company. We’re an Australian team that genuinely cares about how your customers are treated.
Health Connect Group was built because Australian businesses deserved better than expensive, offshore or generic call centre options. Simple idea: train great agents, be transparent and actually deliver. Ten years later, nothing’s changed.
30+
Years In Business
50+
Agents, 100% Australian, experienced hires
100+
Clients Served nationwide
OUR STORY
Where We Started and Why It Matters
With over 30 years of combined experience from professionals who have actually worked inside call centres, not just managed them, we understand what excellence truly looks like. More importantly, we know how rarely it is achieved.
The businesses we spoke with shared the same frustrations: offshore agents, robotic scripts, ineffective reporting, and long term contracts with little accountability.
So we set out to build something different. We started small, focusing on two core principles: exceptional agent quality and complete client transparency. Word spread quickly. Today, we partner with over 100 businesses across healthcare, insurance, aged care, financial services, and retail.
The way we work hasn’t changed.
“We made one promise to every client from day one: you’ll always know exactly what’s happening with your account. We’ve never broken that.”
MISSION AND VALUES
What We Stand For
Mission
We help Australian businesses grow by handling their customer conversations with care, compliance and consistency.
No overnight promises. No lock-in contracts. No vague reports.
With 30+ years of experience, we built Health Connect Group because Australian businesses deserved a call centre that actually took responsibility for the quality of every call, the accuracy of every report and the compliance of every campaign. Most providers hand you a script and wish you luck. We build the whole thing with you and stay accountable for the results.
Every call is handled the way you’d handle it yourself every single week. That’s the promise we made to our first client and it hasn’t changed.
Value
People First
We hire agents with prior industry experience, then train them specifically for your product. Your customers speak to someone who actually knows what they’re talking about. Not a script reader. Not a generalist.
No Surprises, Ever
Daily summaries. Weekly reviews. Live call monitoring. You always know what’s happening with your account, in real time. If something needs adjusting, you hear it from us first, not from a frustrated customer.
Compliance Is Not Optional
The Australian Privacy Act 1988 is built into every script, every training session and every campaign we run. Agents retrain when regulations change, not just at onboarding. Our clients’ licences depend on it and we treat it that way.
Your Brand, Not Ours
We represent your business on every call. Your tone, your values, your standards. Not a generic script recycled from another client. Every agent is trained to sound like they work for you, because on that call, they do.
All campaigns comply with the Australian Privacy Act 1988 and relevant industry-specific codes where applicable.
The People Behind Your Account
Aaron Neill
Chief Operating Officer
Aaron founded Health Connect Group after 12 years working across call centre operations and health insurance sales in Sydney. He built the company around one principle: agents who understand what they’re selling perform better and retain clients longer.
Lauren Reay
Managing Director
Lauren oversees agent training, quality assurance and client onboarding. She introduced the 5-day onboarding model that Health Connect Group is known for, cutting average setup time from 3 weeks to under a week.
What Our Clients Say About Working With Us
Our clients measure us on results. Here’s what they’ve seen since working with us.
Let's Have a Conversation
No sales pressure. No lock-in commitment. Just a straight conversation about whether we’re the right fit for your business.
Frequently Asked Questions
Where is Health Connect Group based?
Our head office is in Sunshine Coast QLD. All our agents are based in Australia. We don’t use offshore teams or work-from-home arrangements outside of Australia.
Who owns Health Connect Group?
Health Connect Group is 100% Australian-owned and privately held. We’re not a subsidiary of an international outsourcing group.
What makes Health Connect Group different from other Australian call centres?
Three things set us apart. First, we specialise in the health and insurance sector, so our agents already understand the compliance requirements and product complexity. Second, we onboard clients in 5 business days, not 3 to 6 weeks. Third, we offer month-to-month contracts, so you’re not locked in if the arrangement isn’t working. – three month min commitment.
Do you work with small businesses or only large companies?
Both. We work with businesses ranging from small start-ups needing part-time inbound support to national brands running full-time outbound acquisition campaigns. We scale the team and the scope to suit your budget and volume.
How do I get started with Health Connect Group?
The first step is a free 30-minute discovery call. We’ll ask about your business, your current situation and what you’re trying to achieve. From there we’ll put together a clear proposal within 48 hours.